Senior Director of Operations – Palliative Care Leadership

Location: 277 Stonechurch Rd E, Hamilton, ON L9B1B1

Type: Full-time, Hybrid

Employer: Kemp Care Network

Who We Are

Kemp Care Network is a leading nonprofit provider of hospice palliative care in Hamilton, Ontario, serving individuals and families facing progressive life-limiting illness, grief, or loss. Our ten-bed residential hospice – Dr. Kemp’s House – offers compassionate, patient-centered care that focuses on quality of life, dignity, and emotional support. Through community outreach, grief and bereavement support, and education initiatives, Kemp Care Network leads the Greater Hamilton Area in delivering holistic support for families, caregivers, and individuals navigating palliative care. With more than thirty years of experience, we are recognized for our commitment to excellence in palliative care, bereavement programs, and nonprofit healthcare leadership in Ontario.​

About the Role

Join a leading and widely respected team committed to innovation and excellence in hospice palliative care. You’ll oversee clinical and administrative operations for Dr. Kemp’s House, lead quality improvement, and collaborate closely with our CEO and Executive Leadership Team to advance best practices and foster a culture of inquiry, growth, and compassionate leadership in Hamilton’s nonprofit healthcare sector.

Key Responsibilities

• Provide strategic direction for hospice operations to support organizational growth and excellence.
• Lead and mentor multidisciplinary teams, building an environment of collaboration, learning, and inclusion.
• Oversee budgeting, financial planning, and resource allocation for programs supported by multiple funding sources.
• Implement and oversee healthcare systems, organizational reporting, and policy standards to ensure compliance and excellence.
• Represent Kemp Care Network among Ontario’s regional health partners and sector committees.
• Participate in a rotation for after-hours and on-call coverage as part of the executive leadership team.

Qualifications

• Post-secondary degree in business, healthcare administration, or related field; advanced degree (MBA, MSc) an asset.
• 10+ years’ experience in health, hospice, or nonprofit environments (inclusive of 5-7+ years’ of senior leadership experience).
• Proven experience in strategy, team-building, budget oversight, and quality improvement.
• Demonstrated commitment to compassionate care, equity, and operational excellence.
• Strong communication, analytical, and relationship-building skills.

Kemp Care Network Values

• Dignity: We focus on quality of living and ensuring the experience of our residents and their families is based in dignity and respect.
• Compassion: Our care for residents and their families is based in compassion, empathy, and kindness.
• Inclusivity: We welcome diversity in our residents and deliver care in an inclusive manner that considers their unique needs.
• Collaboration: We actively build relationships and work with partners and our community as part of a continuum of care.
• Excellence: We are dedicated to a high quality of care and strive to continually improve and contribute to the advancement of our field.​

Diversity & Accessibility

Kemp Care Network is committed to providing equal treatment with respect to employment in accordance with the Ontario Human Rights Code. We strive to ensure all employees and applicants are provided with meaningful employment that is ethical, fair, and compliant with all applicable human rights and accessibility laws. Accommodations are available upon request at any stage of the hiring process, per AODA and the Ontario Human Rights Code.​

Working Conditions

• This is an hybrid position working 37.5 hours per week, typically Monday to Friday.
• Four days in office and one day remote per week.
• The ability to work flexible hours, including occasional evening hours and weekends to meet the needs of the hospice – including participation in the on-call rotation – is required.​
• Occasional travel within Hamilton to partner organizations and community events may be required.

Apply Today!

If you’re ready to make a meaningful impact and lead a values-driven team, join us in shaping the future of hospice palliative care in Hamilton and the Greater Hamilton Area. Use the “submit resume here” form on this page.